Return & Refund Policy
We offer a 14-day return window, which means you have 14 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn, unused, and unaltered
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All tags still attached
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Accompanied by a receipt or proof of purchase
Return Shipping Costs
UK Returns
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A £3.99 return fee will be deducted from your total refund amount.
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We will provide a prepaid return shipping label.
International Returns
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Customers are responsible for arranging and covering the cost of return shipping.
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We strongly recommend using a tracked and insured courier service.
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We cannot be held responsible for any parcels that are lost or damaged in transit.
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Refunds will only be issued once the item has been received and inspected.
How to Start a Return
To begin the return process, please click here.
Once your return is approved, you will receive:
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A return shipping label (for UK customers)
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Instructions on how and where to send your package
Please note: Items sent back without first requesting a return will not be accepted.
Return Deadlines
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Items must be sent back within 14 days of receiving your return shipping label.
Exchanges
Items must be in their original condition and include all labels.
You have 14 days to notify us if you'd like to exchange your item(s). Once approved, you’ll have 14 days to return the unwanted item(s) to us. Your replacement item(s) will be dispatched once we’ve received your return.
Please note, a £3.99 return fee will be deducted to cover return processing.
Need Help?
If you have any questions, feel free to contact us at: info@mannam.co.uk
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Unfortunately, we cannot accept returns on sale items.
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.