Privacy policy

Last updated: 14.08.25

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or interact with us.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Who We Are

We are MANNAM, a company based in the United Kingdom.
Our registered address is: 320 City Road, London, EC1V 2NZ.
You can contact us by email at info@mannam.co.uk.

For data protection purposes, we are the Data Controller of your personal data.

2. Information We Collect

We collect personal information when you:

  • Browse our website
  • Place an order
  • Subscribe to our email/SMS marketing
  • Contact us via email, social media or live chat

The information we collect may include:

  • Identity data: name, title, date of birth
  • Contact data: billing address, shipping address, email address, phone number
  • Order data: purchase details, payment details (processed securely via third-party providers)
  • Technical data: IP address, browser type, device type, cookies
  • Marketing preferences: your choices about receiving marketing from us

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Send marketing emails and SMS (if you have opted in)
  • Improve our website, products and services
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

4. Marketing & Communications

We use Klaviyo to send marketing emails and SMS messages to customers who have opted in.
You can unsubscribe from marketing at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to SMS messages.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience.
We also use the Meta Pixel (Facebook Pixel) to help us understand how visitors use our site and to deliver personalised ads.
You can adjust your cookie preferences via your browser settings.

6. Sharing Your Information

We do not sell your personal data.
We may share your data with trusted third parties to help us run our business, such as:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)
  • Shipping providers
  • Marketing platforms (e.g., Klaviyo, Meta)
  • IT and analytics providers

These third parties are required to protect your data and only process it according to our instructions.

7. International Data Transfers

Because we use Shopify, Klaviyo, and Meta, your data may be transferred and processed outside the UK/EEA (for example, in the USA).
When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses to protect your data.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing for marketing purposes
  • Request restriction of processing
  • Request data portability

To exercise these rights, contact us at info@mannam.co.uk.

10. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last updated” date.

12. Contact Us

If you have questions about this policy or how we handle your data, please contact us at info@mannam.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.